FAQ
Frequently Asked Questions
Our business hours are Monday to Friday 11:00 – 19:00 and Saturday 11:00 – 13:00. We are closed on Sundays and Public Holidays.
The fastest way to book equipment is by submitting your rental order through our website. Once we confirm availability and review your requirements, your order will be processed and you will receive a confirmation email with payment instructions and your pickup details.
We recommend placing your rental order as early as possible, particularly during busy periods and for larger productions. While we can often accommodate last-minute requests, booking in advance ensures the best availability and gives us time to prepare your order for pickup.
Book your online pickup order at least 48 hours in advance and receive an additional 10% discount on orders over €100, on top of any applicable multi-day discount. The discount will be applied automatically when your order is processed and reflected on your booking confirmation. Payment must be completed within 24 hours of receiving your booking confirmation for the discount to remain valid.
Once your order has been confirmed, you’ll receive a confirmation email with payment instructions. Payment must be completed within 24 hours of confirmation, but not later than 2 hours prior your scheduled collection time. Equipment is reserved only after payment has been received.
We currently accept payments via Revolut and Bank Transfer. We do not accept cheques, credit cards, or debit cards.
A refundable security deposit may be required depending on the value of the equipment, your insurance coverage, and your rental history. The deposit will be refunded once the equipment has been returned safely and in satisfactory condition.
A valid physical, government-issued photo ID showing a fixed local address must be presented when collecting your rental and a copy will be taken. Non-local residents must provide a valid physical driving licence or passport. Additional documents may be required. Equipment cannot be released without a valid photo identification.
Equipment may be collected and returned only on the scheduled date and time indicated in your confirmation email, and after payment has been received.
Yes. All equipment is carefully inspected, deep cleaned, and tested before and after each rental to ensure optimal performance and reliability when you need it most.
